Terms & Conditions

PRODUCT DESCRIPTIONS & AVAILABILITY

Every effort has been taken to accurately describe and represent goods for sale. However these may change beyond our control. Sizes are guides only and handmade objects are subject to variations in size, colour and shape owing to their unique nature.
All items are subject to availability and artist editions are limited and may sell out.

PAYMENT

Customers paying by Credit Card will incur a 1.5% transaction fee.

SHIPPING AND DELIVERY

Orders will be shipped within two workings days of payment being received, unless specified. All items will be sent tracked. Delivery will be made to the address given, and all delivery times quoted are estimates only.
All care will be taken to protect items during transit.

RETURNS POLICY

In case of goods that are damaged, faulty or incorrectly supplied, please return to Te Tuhi. We recommend that you use tracked postage. Te Tuhi will refund all costs incurred in returning damaged, faulty or incorrectly supplied goods. Te Tuhi will endeavour to replace damaged, faulty or incorrect goods but if a replacement is not possible, or if an order is cancelled for any other reason, we will provide a full refund. This does not affect your statutory rights.

 

Art Classes 

TERMS & CONDITIONS

•    Enrolments are confirmed on receipt of payment in full.  

•    Students who are currently enrolled in a class will be given preferential booking to enrol in the following term.

•    Following the preferential booking deadline, enrolments will be opened to new students.  

•    Classes must be booked for the full term, no part term or single classes will be booked.  

•    Refunds, less a $20 administration fee, will be made to students who withdraw from a course up to 5 days before course commencement. No refunds will be made after this date.  

•    Te Tuhi may provide a substitute tutor or reschedule a class if necessary.  Refunds will be made for any classes cancelled by Te Tuhi.  

 

Art Today Courses

TERMS & CONDITIONS

ENROLMENT
Enrolments are confirmed upon receipt of payment in full or a half payment with a signed Direct Debit form.


RESCHEDULED CLASSES
Occasionally we need to re-schedule a class and you will be notified should this happen.


CONTACT DETAILS
It may be necessary to contact you outside of class hours by phone or email. Please ensure you keep your contact details up to date.


WITHDRAWALS AND REFUNDS
A class withdrawal request must be emailed to the Creative Industries Business Coordinator,grace@tetuhi.org.nz
Students withdrawing up to one week before the course commencement date will receive a refund less a $100 administration fee.
Students who withdraw after one week before the course commencement date will not be entitled to a fee refund. Formal recovery action may be taken to recover unpaid fees. If this should happen, students will be liable for all costs relating to such recovery.
Students will receive refunds for any classes cancelled by Te Tuhi.